Jake’s Thoughts: On my quest to find new and different items to employ in the various bondage adventures Joy and I embark upon, I came across the BDSM Store. It seems many online vendors of BDSM supplies offer essentially the same catalogue of equipment, and I was pleased to see that the BDSM Store had some items I hadn’t seen before. Their site was well-stocked and organized for easy navigation, their prices seemed appropriate, and after perusing their stock I went ahead and placed an order.

The order shipped on time and arrived discretely packaged, but unfortunately, despite the packing list and invoice both stating that it included all three items I had ordered, only two were actually in the box. Now, you might think that this would automatically mean that I’d be giving this vendor an uncomplimentary review. However, mistakes can happen, and this one provided an opportunity for me to test out the BDSM Store’s customer service.

I contacted their customer service team via the form on their website, and received a prompt response stating that the item was back-ordered, apologizing that it wasn’t noted on my invoice, and promising that it would be shipped when they received new stock. Approximately three weeks later, I received notification that the item had arrived and was being shipped, and I received it a few days after that.

All three items were as-advertised on the site, and appeared to be of good quality. While I’d deduct points from the BDSM Store for making the original error by not notifying me of the back order, I’d add some of those points back in for responding quickly and appropriately to my issue. All in all, I was pleasantly surprised by their customer service.

Based on this, and based on the fact that they carry items I don’t see elsewhere, I’ll keep the BDSM Store on my sourcing list and give them another chance when I’m ready to order something else. Tentatively recommended.

Visit The BDSM Store


 

ratings
Selectionwww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.com
Good selection of BDSM-related products, including some that were new to me
Qualitywww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.com
The products I've ordered so far have met my expectations
Customer Servicewww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.com
Issue with order accuracy was offset by good customer service after problem was reported
Priceswww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.comwww.dyerware.com
Pricing is competitive with other merchants

 

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